FAQ
Do you perform analyses for humans?
No, we only perform analyses for animals and the agri-food sector.
Do you have annual closing periods?
We are closed only on Saturdays and Sundays, as well as on statutory public holidays.
What are your opening hours?
We are open Monday to Friday from 9 a.m. to 5 p.m.
Our telephone line is open on Monday from 2 p.m. to 5 p.m. and Tuesday to Friday from 9 a.m. to 12 p.m.
Please feel free to send us an email; we will reply as soon as possible.
I have a promo code, where should I enter it?
Before confirming your shopping cart on the e-shop, a field is provided for this purpose.
How can I pay for my order?
When placing your order on the e-shop, you can pay online using the following secure payment methods: PayPal, credit cards, Bancontact, Maestro and banking apps.
Cheques are not accepted.
Is it possible to cancel an order?
You can cancel your order if we have not yet received your samples. Simply send us an email.
I would like to add an additional analysis, what should I do?
If you would like an additional analysis to be performed on a sample already in our laboratory, you can send us an email with your animal’s details and the desired test. We will then send you an invoice.
How do you send analysis results?
Analysis results are sent by automated email.
Who are the results sent to?
The results are sent to the email address of the owner indicated on the form (except in specific cases).
Can I receive the results on paper?
We send the results by email.
If you would like to receive them in paper format, simply request this by email. The price is €10 excl. VAT (€12.10 incl. VAT).
How long do you keep samples?
We keep samples and DNA extracts for at least 1 month.